Silence or Violence? Try for Neither


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Yesterday my husband asked me about my resolutions for the New Year.  Besides my plan to lose a little weight, my other resolution is to become a better communicator.  I’m actually already pretty good at communicating, mostly because of all the practice I’ve had communicating with government officials over the past five years.  But recently I’ve been in some difficult conversations with clients in which I’ve had a hard time getting my point across and influencing the conversation in the direction I think it should go.